How to Detect a Scam Call in Sri Lanka

Scam calls are increasing in Sri Lanka, with fraudsters attempting to steal personal information or money. Here’s how you can identify and avoid them:

1. Suspicious Caller ID or International Numbers

Scammers often use international numbers or numbers that look like local ones. If you receive a call from an unknown foreign number, avoid answering unless you are expecting an international call.

2. Fake Bank or Government Calls

Scammers may pretend to be from Sri Lankan banks, the Inland Revenue Department, or the Police, demanding immediate payments or personal details. Always verify such calls by directly contacting the institution through their official website or hotline.

3. Lottery or Prize Scams

If you receive a call claiming you have won a lottery or prize from a mobile network provider like Dialog, Mobitel, or Airtel, be cautious. Legitimate companies do not ask for payments or personal details to claim prizes.

4. Threats of Legal Action

Some scammers claim you are under investigation and need to make a payment to avoid arrest. The Sri Lanka Police advises never to make payments based on phone threats.

5. Demanding Immediate Payments

Scammers often request money via mobile money transfers like eZ Cash or mCash, gift cards, or cryptocurrency. Banks and government institutions in Sri Lanka do not ask for payments via these methods.

6. Verifying Suspicious Calls

If you suspect a scam, hang up and verify the caller through official channels. You can check numbers through Sri Lanka's Telecommunications Regulatory Commission (TRC).

7. Register on the Do Not Call List

To reduce spam and scam calls, you can register your number with the TRC’s Do Not Call Registry. While this won’t stop all scam calls, it can help minimize telemarketing calls.

Conclusion

Be cautious when receiving unexpected calls, and do not share personal information. If you suspect fraud, report the scam to the Sri Lanka Police or the TRC for further action.